Mercedes-Benz

2021 Mercedes-Benz GLC300

CRM Mitchell1 2022-12-24T23:01:36+00:00

Mileage

19,952

Service Date

12/23/2022

Services Performed

• Removed and patched tire. Rebalanced wheel and reinstalled on vehicle.

 

JOANNE F. gave our service a 5 star review on 12/23/2022

2021 Mercedes-Benz GLC300 CRM Mitchell1 2022-12-24T23:01:36+00:00

2018 Mercedes-Benz C300

CRM Mitchell1 2022-07-26T22:00:32+00:00

Mileage

13,081

Service Date

7/25/2022

Services Performed

• Includes: Change engine oil and filter. Check transmission fluid level and adjust as needed. Check coolant condition and pressure check system. Check brake fluid level and condition. Check power steering fluid level and condition. Check belts; coolant, fuel, and vacuum hoses for damage/degradation. Check antenna operation (if applicable). Lube all doors and latches. Tighten door brake fasteners. Lube hood hinges and latch. Check differential fluid level. Check axle boots, CV joints, and/or U-Joints for damage. Check wheel bearings for play. Check parking brake operation. Check for fluid leaks. Check interior and exterior lights. Check wiper and washer jet operation. Check tire wear and condition. Set tire pressures to specification. Vacuum cowl. Check intake and cabin air filters. Test drive vehicle.
• Replace cabin filter element. Reassemble filter housing and access panel.
• Removed cover and replaced key fob battery. Key now locking and unlocking car. Noted key had moisture present inside of housing. Recommend drying key in warm dry place to prevent corrosion of internal components.

 

Lucy B. gave our service a 5 star review on 7/25/2022

2018 Mercedes-Benz C300 CRM Mitchell1 2022-07-26T22:00:32+00:00

2016 Mercedes-Benz S550

CRM Mitchell1 2022-06-22T22:00:56+00:00

Mileage

46,126

Service Date

6/17/2022

Services Performed

• Includes: Change engine oil and filter. Check transmission fluid level and adjust as needed. Check coolant condition and pressure check system. Check brake fluid level and condition. Check power steering fluid level and condition. Check belts; coolant, fuel, and vacuum hoses for damage/degradation. Check antenna operation (if applicable). Lube all doors and latches. Tighten door brake fasteners. Lube hood hinges and latch. Check differential fluid level. Check axle boots, CV joints, and/or U-Joints for damage. Check wheel bearings for play. Check parking brake operation. Check for fluid leaks. Check interior and exterior lights. Check wiper and washer jet operation. Check tire wear and condition. Set tire pressures to specification. Vacuum cowl. Check intake and cabin air filters. Test drive vehicle.
• Scanned vehicle for SRS error codes, none found. Air bag light was not on during test drive or service. Spoke to customer and confirmed light is on when customer has bag in passenger seat. Suspect bag is causing passenger seat sensor to activate and cause air bag light to come on. Recommend keeping bag on floor or connecting passenger seatbelt to turn light off.
• Replace engine air filter.
• Install new battery. Clean cable ends. Perform battery adaptation to vehicle as needed.
• During inspection, found front left tire has inside edge wear to the point wires are coming out of tire. Rear tires have 4/32" tread depth and will need to be replaced soon. Front right tire has edge wear also, but 7/32" tread depth. Recommend replacement of all tires and an alignment to prevent further tire wear issues and correct safety issues with current tires. Customer declined replacement of 3 remaining tires at this time. Remove wheel from vehicle. Inspect brakes. Remove tire. Install new tire and valve stem(if required). Computer spin balance. Reinstall wheel to vehicle and torque lug nuts to manufacturer's specifications.
• State tire tax per tire.
• Tire disposal fee per tire.

 

Lucy B. gave our service a 5 star review on 6/21/2022

2016 Mercedes-Benz S550 CRM Mitchell1 2022-06-22T22:00:56+00:00

2006 Mercedes-Benz C230

CRM Mitchell1 2022-04-20T22:02:42+00:00

Mileage

112,160

Service Date

4/18/2022

Services Performed

• Install new battery. Clean cable ends. Perform battery adaptation to vehicle as needed.

 

RONALD G. L. gave our service a 5 star review on 4/19/2022

2006 Mercedes-Benz C230 CRM Mitchell1 2022-04-20T22:02:42+00:00

2006 Mercedes-Benz C230

CRM Mitchell1 2021-12-04T23:02:00+00:00

Mileage

111,864

Service Date

11/30/2021

Services Performed

• Connected scan tool. Found multiple error codes for low voltage and lost communication from 15 out of 22 modules. Tested battery. Found battery low and in need of a recharge. Charged battery overnight and rechecked in the morning, battery passed load test and charging system working normally at this time. Cleared error codes and test drove vehicle.
• Includes: Change engine oil and filter. Check transmission fluid level and adjust as needed. Check coolant condition and pressure check system. Check brake fluid level and condition. Check power steering fluid level and condition. Check belts; coolant, fuel, and vacuum hoses for damage/degradation. Check antenna operation (if applicable). Lube all doors and latches. Tighten door brake fasteners. Lube hood hinges and latch. Check differential fluid level. Check axle boots, CV joints, and/or U-Joints for damage. Check wheel bearings for play. Check parking brake operation. Check for fluid leaks. Check interior and exterior lights. Check wiper and washer jet operation. Check tire wear and condition. Set tire pressures to specification. Vacuum cowl. Check intake and cabin air filters. Test drive vehicle.
• Replace cabin filter element. Reassemble filter housing and access panel.

 

RONALD G. L. gave our service a 5 star review on 12/3/2021

2006 Mercedes-Benz C230 CRM Mitchell1 2021-12-04T23:02:00+00:00

2008 Mercedes-Benz ML350

CRM Mitchell1 2021-10-29T22:06:20+00:00

Mileage

86,102

Service Date

10/28/2021

Services Performed

• Inspected vehicle for door lock operation to confirm customer concern. Found door lock unresponsive to any input. Recommend replacement of door lock assembly. Removed interior door trim and panel. Disconnected wiring to trunk release, door lock/latch, exterior handle, and window motor. Removed window from guide and supported to access latch. Removed latch assembly and replaced with new OEM unit. After 3rd, unit was not broken or defective tested lock operation. Lock now working properly. Reconnected window to guides, and reinstalled door plate. Reconnected wiring to all electrical accessories. Reinstalled door panel and switches. Tested all functions of door, ok.
• Removed tail lamp assembly to check light operation. Found contact points on board worn and causing lights to fail intermittently. Installed new tail light assembly and bulbs. Checked light operation. All lights now working properly.
• Coolant level is full. Unable to clear light. Recommend replacement of coolant reservoir with level sensor at next service.
• Test drove vehicle after inflating tires to proper pressure. Found vehicle is not pulling and no excess play present over rough roads. Tires are worn and there is a nail in right rear. Recommend replacement of tires before performing an alignment.

 

LYNDA E. gave our service a 5 star review on 10/28/2021

2008 Mercedes-Benz ML350 CRM Mitchell1 2021-10-29T22:06:20+00:00

2017 Mercedes-Benz C300

CRM Mitchell1 2021-04-19T22:00:38+00:00

Mileage

40,771

Service Date

4/14/2021

Services Performed

• Disconnected wiring harness to clock spring/stalk assembly from dash. Removed steering wheel and retaining hardware. Removed assembly from steering column. Transferred steering column covers to new stalk and clock spring assembly. Installed new assembly onto steering column and connected wiring. Reinstalled steering wheel and horn plate. Torqued steering wheel nut to spec. Connected wiring to steering wheel controls and air bag. Reinstalled air bag. Started vehicle and checked steering wheel controls for proper operation. All buttons functioning properly. Turned wheel side to side and no noise present in column. Test drove vehicle and checked operation of steering wheel and control stalks. All working properly at this time.
• Inspected vehicle for customer concerns. Verified multiple warning lights on dash, and a clicking noise when turning the steering wheel. Checked operation of steering wheel controls, none are currently responsive. Connected scan tool and performed full body scan. Found codes stored in 7 modules. All codes are for lost communication or open circuits. SRS module has codes for open circuits to driver air bag squibs 1 and 2. Removed air bag assembly and checked air bag circuits for continuity. Found no communication through air bag connectors. Checked continuity at harness connector at dash, ok. Removed horn plate and found steering wheel clock spring is source of noise and cause of lost communications. Recommend new clock spring assembly.

 

Jane S. gave our service a 5 star review on 4/18/2021

2017 Mercedes-Benz C300 CRM Mitchell1 2021-04-19T22:00:38+00:00

2006 Mercedes-Benz E55

CRM Mitchell1 2021-02-13T23:02:43+00:00

Mileage

87,862

Service Date

2/10/2021

Services Performed

• Found supercharger belt showing wear on back side. Checked tensioner pulley, found pulley is noisy and not spinning easily. Removed drive belt and tensioner assembly. Installed new tensioner and pulley. Installed new belt and removed lock pin on tensioner. Test drove vehicle and rechecked belt. System working properly.
• Includes: Change engine oil and filter. Check transmission fluid level and adjust as needed. Check coolant condition and pressure check system. Check brake fluid level and condition. Check power steering fluid level and condition. Check belts; coolant, fuel, and vacuum hoses for damage/degradation. Check antenna operation (if applicable). Lube all doors and latches. Tighten door brake fasteners. Lube hood hinges and latch. Check differential fluid level. Check axle boots, CV joints, and/or U-Joints for damage. Check wheel bearings for play. Check parking brake operation. Check for fluid leaks. Check interior and exterior lights. Check wiper and washer jet operation. Check tire wear and condition. Set tire pressures to specification. Vacuum cowl. Check intake and cabin air filters. Test drive vehicle.
• Install new battery. Clean cable ends. Perform battery adaptation to vehicle as needed. Tightened cable connections that were loose on trickle charger connector.
• Removed air filters from vehicle. Cleaned filters with cleaning solution and rinsed. Let filters dry overnight before reinstalling filters and intake assembly.
• Replace wiper blades on vehicle.
• Tested both batteries. Primary battery in trunk is from 5/13 and only reads 11.9 volts. Load test passed, but recommend replacement of battery due to age. Auxiliary battery under hood is good.

 

ERNEST N. gave our service a 5 star review on 2/12/2021

2006 Mercedes-Benz E55 CRM Mitchell1 2021-02-13T23:02:43+00:00

2017 Mercedes-Benz Sprinter 3500

CRM Mitchell1 2020-10-15T22:01:20+00:00

Mileage

12,156

Service Date

10/13/2020

Services Performed

• Smog Test and Visual Inspection
• State fee for electronic submission of smog inspection results.
• State Issued Smog Certificate

 

MARK S. gave our service a 5 star review on 10/14/2020

2017 Mercedes-Benz Sprinter 3500 CRM Mitchell1 2020-10-15T22:01:20+00:00

2006 Mercedes-Benz E55

CRM Mitchell1 2020-07-18T22:01:43+00:00

Mileage

87,206

Service Date

7/16/2020

Services Performed

• Check charging system for proper output to battery. Load test battery. Check all wiring. Inspect belt and adjust as required. Test for current draw on electrical system and record findings. Tested main battery and it is good. Checked small memory battery and found it failed load test. Recommend new battery. Replaced small battery and rechecked both battery systems. All load tests passed. Cleared error codes in vehicle systems.
• Includes: Change engine oil and filter. Check transmission fluid level and adjust as needed. Check coolant condition and pressure check system. Check brake fluid level and condition. Check power steering fluid level and condition. Check belts; coolant, fuel, and vacuum hoses for damage/degradation. Check antenna operation (if applicable). Lube all doors and latches. Tighten door brake fasteners. Lube hood hinges and latch. Check differential fluid level. Check axle boots, CV joints, and/or U-Joints for damage. Check wheel bearings for play. Check parking brake operation. Check for fluid leaks. Check interior and exterior lights. Check wiper and washer jet operation. Check tire wear and condition. Set tire pressures to specification. Vacuum cowl. Check intake and cabin air filters. Test drive vehicle.
• Remove and reinstall four wheels and rear brake drums (if applicable) to inspect brake condition. Inspect entire system for leaks. Test drive vehicle and check brake operation. Lining remaining is: Front ( 8mm) Rear ( 7mm). Rotors have grooves. Scanned vehicle, found error codes for ABS Control Module. Checked live data, module had internal fault stored. Once key was cycled, fault would reset. After a short drive, fault would reappear and multiple control units would store a code for lost communication with ABS control module. Recommend new ABS control module and new front and rear pads and rotors.
• Remove wheels from vehicle. Inspect brakes. Computer spin balance. Reinstall wheels to vehicle and torque lug nuts to manufacturer's specifications.
• Removed ABS module cover and disconnected wiring and brake lines. Removed control module and transferred required fittings to new unit. Installed new brake control module and reconnected hydraulic lines. Connected wiring and reinstalled covers. Performed zero point adaptation of new control module. After brake replacement was completed, performed brake bleeding procedure. Confirmed brake fluid was at correct level after bleeding. Test drove vehicle and checked brake operation. Brakes now working properly and no further error codes or loss of communication.
• Replace cabin filter element. Reassemble filter housing and access panel.
• Replace front brake pad linings and replace front brake disc rotors. Clean and lubricate brake calipers and slide mechanisms. Check and fill brake fluid. Bleed air from system. Road test vehicle.
• Replace rear brake pads. Clean mounting surfaces. Replace wear sensor as required. Replace brake rotors. Lubricate caliper slides. Adjust parking brake mechanism. Road test vehicle.
• State tire tax per tire.
• Tire disposal fee per tire.

 

ERNEST N. gave our service a 5 star review on 7/17/2020

2006 Mercedes-Benz E55 CRM Mitchell1 2020-07-18T22:01:43+00:00